Όροι παροχής υπηρεσιών

General

These terms and conditions shall apply to all online purchases made from Threads of Hope Hellas via the website www.threadsofhopehellas.org. The customer placing the order must be at least 18 years of age.

Customer is bound by the terms and conditions in effect at the time of placing the order, and customer must familiarise themselves with the terms before placing an order. Threads of Hope Hellas reserves the right to amend these terms and conditions. 

 

Company Details

Threads of Hope Hellas
Business ID: 131057103000
14 Deligianni
106 83 Athina, Greece

 

Product Prices and Availability

A product is available for purchase at the online store when it can be added to the shopping cart. We always aspire to show the product availabilities as accurately as possible, but occasional errors in the product quantities may occur. In such events we refund the undelivered product/products and inform the customer of this. We reserve the right to price changes.

 

Delivery Method and Costs

Shipping charges for your order will be calculated and displayed at checkout. 

 

Payment methods

Credit card

You can pay with credit card at online store section “Credit card payment”. This is payment service provided by Stripe, at which the accepted cards are Visa, Master Card and American Express. The payment will be charged when the order is dispatched from the warehouse, but the authorization hold is visible on the payment card immediately.

 

Paypal

You can also pay your purchase through Paypal.
Payment agreement is always between the customer and the provider of the payment service.

 

Ordering

You will receive an order confirmation to the email address specified on the order once you have placed the order. The order confirmation indicates the ordered products and their prices. In case of product quantity errors or technical defects, Threads of Hope Hellas reserves the right to cancel the order or make a partial delivery.

 

Delivery time

We seek to deliver the order within approximately 4-7 working days. During larger campaigns, such as during sales and under other exceptional circumstances, the delivery time may be prolonged. We aim to always inform clearly about a prolonged delivery time.

 

Change or cancellation of an order

When the order has been placed, no changes to it can be made. If you wish to cancel the order, contact our customer service by email at info@threadsofhopehellas.org. If the order has moved on to collecting, it cannot unfortunately be stopped. Order that has not been picked up from the chosen place of delivery will return to the sender, which will lead to a return and the payment will be refunded to the customer according to the original payment method. If the customer contacts the customer service within one week of the return of the uncollected order, the order can be redelivered to the customer. The delivery costs will not be refunded if the order returns to the sender uncollected.  

 

Returns

You can return any unused products of your order within 30 days of the order. Regardless of the method of return, the payment will be refunded according to the original payment method.

Please note that fabrics sold by the meter may not be returned nor exchanged as they are cut to order once the order is received.

 

Complaints

If there is a fault in a product ordered, you can contact us at info@threadsofhopehellase.org. We aim to always resolve complaints promptly. In dispute cases Greek law and the Consumer Protection Act apply.

 

Use of personal data

When placing online orders you accept our terms of use of personal data, which can be found here.